Last updated: September 27, 2026
Monthly and annual Ambel POS subscription fees are non-refundable except where required by applicable law, as stated in our Terms of Service. Cancelling a subscription schedules it to end at the end of the current billing period; it does not automatically refund the unused portion.
If you believe you were charged in error, or you have a refund right under applicable law, email support@ambelpos.com with your account email, invoice or payment reference, and a short description of the issue. Please do not email card numbers or other payment credentials. We will review the request and explain the outcome.
Refunds that a merchant issues to their own customers through the POS are governed by that merchant's store policy. This page covers fees paid to Ambel POS for its subscription service.
For billing questions, visit our Contact page.